Frequently Asked Questions
Frequently Asked Questions – Glowzura
We’ve collected some of the most common questions our customers ask. If you don’t find your answer here, feel free to contact us at support@glowzura.com.
Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I change or cancel my order?
A: If your order has not yet shipped, please email us within 12 hours of purchase and we’ll do our best to accommodate.
Shipping
Q: How long does shipping take?
- USA: 3–7 business days
- UK & Ireland: 5–9 business days
- Australia & New Zealand: 7–12 business days
Q: How much does shipping cost?
- Standard Shipping: FREE
- Express Shipping: $2 flat rate
Q: Will I get tracking information?
A: Yes! Once your order ships, you’ll receive an email with your tracking number.
Returns & Refunds
Q: What is your return policy?
A: You have 30 days from delivery to request a return. Our policy is simple and hassle-free — if you’re not happy, we’ll make it right.
Q: How do I request a return?
A: Just email support@glowzura.com with your order number and reason for return.
Products
Q: Are your products safe for sensitive skin?
A: Yes, our formulas are carefully developed with high-quality ingredients suitable for most skin types.
Q: Do your products really work?
A: Results may vary depending on the individual, but thousands of happy customers trust Glowzura daily.
Customer Support
Q: How do I contact Glowzura?
A: Email us anytime at support@glowzura.com — we reply within 24 hours.